AMG Medical
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Shipping Policy

Shipping Policy

At AMG Medical, we are committed to ensuring timely, secure, and reliable delivery of our surgical instruments and pharmaceutical products. This Shipping Policy outlines our processing times, shipping methods, and delivery guidelines.

1. Order Processing

  • All orders are processed within 1–3 business days after confirmation
  • Orders placed on weekends or public holidays will be processed on the next business day
  • Processing times may vary during peak periods or due to unforeseen circumstances

2. Shipping Confirmation

Once your order has been processed and dispatched:

  • You will receive a shipping confirmation email
  • This email will include your order details and shipping updates

3. Shipping Costs

  • Shipping charges are calculated at checkout based on:
    • Order weight and dimensions
    • Destination
    • Selected shipping method
  • Any applicable taxes, duties, or customs fees are the responsibility of the customer unless otherwise stated

4. Tracking Information

  • Once your order is shipped, a tracking number will be provided via email
  • You can use this tracking number to monitor the status and estimated delivery of your shipment

5. Delivery Timeframes

  • Delivery times vary depending on the shipping method and destination
  • Estimated delivery times are provided at checkout but are not guaranteed
  • Delays may occur due to customs clearance, logistics issues, or external factors beyond our control

6. Delivery Issues

If you experience any issues with your delivery, such as:

  • Delayed shipments
  • Lost packages
  • Damaged items

Please contact our customer support team within 7 days of the expected delivery date. We will investigate and work to resolve the issue as quickly as possible.

7. Address Accuracy & Changes

  • Customers are responsible for providing accurate and complete shipping information
  • AMG Medical is not liable for delays or losses caused by incorrect addresses
  • If you need to modify your shipping address, please contact us immediately after placing your order
  • Address changes may not be possible once the order has been processed or shipped

8. International Shipping

  • International orders may be subject to customs duties, taxes, and import regulations
  • Customers are responsible for complying with their country’s import laws and requirements
  • AMG Medical is not responsible for delays caused by customs clearance procedures

9. Policy Updates

AMG Medical reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website and will apply to all orders placed after the updated policy’s effective date.

10. Contact Information

For any questions, concerns, or shipping-related inquiries, please contact us through our official website or customer support channels.